At Golden Future Cosmetics, customer care isn’t just a department — it’s the core of how we do business. We believe that every interaction matters, and we’re committed to making your experience with us as smooth, simple, and stress-free as possible.
Whether you’re placing your first order, following up on a delivery, or just have a question about one of our products, our team is always happy to help.
We’ve made it easy to get in touch.
You can reach our Customer Care team through the contact form on our website or by sending us an email. If you’re more comfortable connecting via social media, we’re available there too and happy to chat through messages.
Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM, and we aim to respond to all enquiries within 24 to 48 hours. Every message is answered by a real person — no generic replies, no frustrating delays.
We know that sometimes things don’t go to plan — and when that happens, we’re here to fix it.
Golden Future offers a 14-day return or exchange policy for unused items in their original condition. Simply send us your order number and a brief explanation, and we’ll guide you through the next steps. If your order arrives damaged or is delayed, photos help us resolve things quickly and fairly.
We handle every request with care and aim to make your experience feel personal — because that’s what great service is all about.
Questions? Concerns? Or just need some guidance? Reach out — we’re here to help, and we’re always ready to go the extra mile.
